Refund policy
Returns Eligibility
We accept returns on eligible items within 7 days of delivery.
To qualify for a return, items must:
-
Be unused and in original condition
-
Be in the original packaging
-
Include all tags, accessories, and documentation
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact us within 7 days of receiving your order. Include:
-
Your order number
-
The reason for return
-
Clear photos (if the item is damaged or defective)
Once your return request is approved, we will provide return instructions.
Customers are responsible for return shipping costs.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
-
Refunds will be processed to the original payment method
-
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details and photos of the item.
Late or Missing Refunds
If you have not received your refund after the processing timeframe:
-
Check your bank account again
-
Contact your payment provider
-
Contact us for further assistance
Contact Us
For return requests or questions, please contact:
Email: foundationgodboy@gmail.com